whats OB?

•After studying this chapter you should be able to:

–Demonstrate the importance of interpersonal skills in the workplace.

–Describe the manager’s functions, roles, and skills.

–Define organizational behavior (OB).

–Show the value to OB of systematic study.

–Identify the major behavioral science disciplines that contribute to OB.

–Demonstrate why there are few absolutes in OB.

–Identify the challenges and opportunities managers have in applying OB concepts.

–Compare the three levels of analysis in this book’s OB model.•Understanding OB helps determine manager effectiveness

–Technical and quantitative skills important

–But leadership and communication skills are CRITICAL

•Organizational benefits of skilled managers

–Lower turnover of quality employees

–Higher quality applications for recruitment

–Better financial performance

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